Description

This position within the ERP organization is responsible to provide support and great customer experience for the ERP solution domain both for presales and project delivery. May shadow other ERP Consultants and assist in coordination, implementation and finding solutions to real customer projects.

Roles and Responsibilities/ Essential Functions:

• Support presales discovery and presentations (demonstrations); manage preparation of proposals.
• Organize and develop content for webinars, newsletters, email updates to clients to keep them informed about HBS and ERP team.
• Address business problems within the ERP domain by gathering information, analyzing, prioritizing, and evaluating options, and use technologies to solve those problems.
• Build and maintain relationships with clients and internal HBS teams.
• Support a repository of ERP information to be leveraged across the ERP consultants.

Competencies:

• Accuracy: Accuracy looks at the extent to which an individual's work is correct and error free within company policies and guidelines
• Customer Oriented: Customer orientation implies a desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns, and seeking to build trust.
• Detail Oriented: Detail orientation looks at the ability of the individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
• Enthusiastic: Enthusiasm looks at the eagerness or sense of excitement the individual brings to the position. This competency asks the question.
• Organized: Organizational skills looks at the ability of the individual to be structured and methodical in working skills.
• Problem Solving: Problem solving skills looks at the ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems.
• Responsible: Responsibility looks at the ability of the individual to be trustworthy or answerable for their conduct.

Required Experience:

• Previous work experience over summer or school year

Preferred Experience:

• 1+ years in financial or technical role
• 1+ years in customer service industry
• Participated in college organizations or intermural sports

Required Skills, Education and/ or Certifications:

• GPA of 3.5 or above
• Exposure to supply chain, accounting, and/or information technology solutions via coursework or independent projects

Preferred Skills, Education and/ or Certifications:

• Be enrolled in a university majoring in Accounting, Supply Chain, Computer Science, or IT related field.

Equal Opportunity Employer - Including Disabled and Veterans

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PI277663001